The Art of Effective Communication

Program Details

Duration: 1 to 2 days (the course can be customized to suit the needs of your organization)

Who should attend:

  • Persons seeking professional development
  • Team leaders and team members
  • Supervisors and Managers

Course Objectives:

  • Establish a working definition of communication —
  • Review communication models and their key elements—
  • Apply personality assessments to develop effective communication skills —
  • Investigate different styles for communicating and aspects each employs—
  • Establish how tolerance for disagreement affects effective communication
  • Devise strategies to avoid unnecessary conflict
  • Identify common communication filters and their potential impact
  • Analyze how authority shapes communication
  • Adopt tools for effective communication
  • Develop a personal communication action plan

What will you gain?

Successful completion of this course will increase your knowledge and ability to:

  • Evaluate your strengths and weaknesses in communication, and enhance your current level of emotional intelligence
  • Understand and manage your emotions; how they affect others and how their emotions affect you
  • Overcome personal beliefs that might be holding you back
  • Stay flexible in the wake of change and work with different personalities and communication styles with ease
  • Improve personal and professional relationships through interpersonal mastery
  • Reduce stress and increase productivity through constructive use of emotions
  • Empathize and respect different cultures, and overcome any communication barriers
  • Decode body language cues and read between the lines