The Art of Effective Communication
Program Details
Duration: 1 to 2 days (the course can be customized to suit the needs of your organization)
Who should attend:
- Persons seeking professional development
- Team leaders and team members
- Supervisors and Managers
Course Objectives:
- Establish a working definition of communication
- Review communication models and their key elements
- Apply personality assessments to develop effective communication skills
- Investigate different styles for communicating and aspects each employs
- Establish how tolerance for disagreement affects effective communication
- Devise strategies to avoid unnecessary conflict
- Identify common communication filters and their potential impact
- Analyze how authority shapes communication
- Adopt tools for effective communication
- Develop a personal communication action plan
What will you gain?
Successful completion of this course will increase your knowledge and ability to:
- Evaluate your strengths and weaknesses in communication, and enhance your current level of emotional intelligence
- Understand and manage your emotions; how they affect others and how their emotions affect you
- Overcome personal beliefs that might be holding you back
- Stay flexible in the wake of change and work with different personalities and communication styles with ease
- Improve personal and professional relationships through interpersonal mastery
- Reduce stress and increase productivity through constructive use of emotions
- Empathize and respect different cultures, and overcome any communication barriers
- Decode body language cues and read between the lines
