July is Customer Service Month

Poor Customer Service is No Longer an Option!

Participants who enroll in any of the July courses can receive $10 off of their enrollment fee, if they can provide the movie reference business leader Mrs. Cheryl Hayward-Chew, President, CEO & Chairman of Meyer Group of Companies mentions in our interview – Shifting Focus, Making Hard Decisions.

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As a shopper, your experience over the telephone or in-person with that company may determine whether you will do business with that company.

Customer service is a business’s opportunity to connect with potential customers, solve problems, and show that they care. When customer service is well-executed, a repeated business will be the result.

If your position within a company is to answer the phone or to interact with customers in person, your job is to provide an excellent customer service experience with each interaction. Should the customer’s first impression not be a positive experience, the result may lead to bad reviews online or word-of-mouth. The good news is that most businesses understand the importance of providing a great customer experience as it impacts their bottom line.

Are you, as a business owner, confident that excellent customer service is what your customers are experiencing?

If you are a business owner who relies on providing excellent customer service, in person or over the phone, then the following courses are for you:

• Customer Service Over the Phone
• What Do Customers Really Want?

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July Course Schedule